Last week Apple showed off their flagship feature on the iPhone – FaceID

They did an incredible presentation on it and then went to demo it on stage – after a couple of attempts by Apple’s Craig Federighi, it bummed out and said to enter a passcode and they had to go to a backup.

Embarassing.

Well, Apple spoke to Yahoo’s David Pogue and explained all

 “People were handling the device for stage demo ahead of time and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode. Face ID worked as it was designed to.” (Yahoo News)

Apple later confirmed to the BBC that the quote was real and the phone worked exactly as it should.

When you think about it, it does make sense as the same happens when your thumb is wet or dirty and it doesn’t recognise it, it asks to enter the passcode.

Apple were never going to release a faulty product on release were they, come on. (Ignoring iPhone 4 reception issues)